Complaints

The following complaints handling summary relates to how BH-DG Systematic Trading LLP ("BH-DG") will approach a MiFID complaint. A "MiFID complaint" is defined by the FCA, and relates to the Firm’s MiFID business which for BH-DG is the provision of investment services, and where relevant, ancillary services. A complainant for the purposes of the Firm’s MiFID business includes a "client", also defined in MiFID, which includes professional clients.

You should contact us if there is any aspect of the provision of investment services provided by BH-DG that you are not satisfied with.

Please write to our registered address:
Legal and Compliance Department
BH-DG Systematic Trading LLP
55 Baker Street
London W1U 7EU

You may also submit your complaint by email to: legal@bhdgsystematic.com.

We take every MiFID complaint seriously and your complaint will be handled in accordance with the relevant FCA rules. BH-DG has a written complaints handling policy, a copy of which is available from the firm’s Legal and Compliance department upon request.